TERMS AND CONDITIONS
Last updated: July 11, 2026
These Terms and Conditions govern your access to and use of RobertMcClintock.com, including all purchases made through the website.
The website is operated by The Robert McClintock Art Collection LLC, a Maryland limited liability company. In these Terms and Conditions, “we,” “us,” and “our” refer to The Robert McClintock Art Collection LLC. “You” and “your” refer to any visitor, customer, or user of the website.
By visiting the website, placing an order, or otherwise using the website, you agree to these Terms and Conditions. Please do not use the website or place an order if you do not agree to them.
1. Website and Business Information
The Robert McClintock Art Collection LLC operates RobertMcClintock.com as an online art store featuring artwork created by Robert McClintock. The former Robert McClintock Studio & Gallery is no longer open to the public. Purchases are currently made online and shipped to customers. Questions regarding products or orders may be directed to:
The Robert McClintock Art Collection LLC
Email: orders@robertmcclintock.com
Phone: 410-814-2800
A business mailing address for approved returns or formal correspondence will be provided when appropriate. Do not send returns to a former studio or gallery address.
2. Eligibility to Purchase
You must be at least 18 years old, or the age of legal majority in your state, to place an order through the website. By placing an order, you represent that:
The information you provide is accurate and complete.
You are authorized to use the payment method submitted.
Your purchase is for a lawful purpose.
You will comply with these Terms and Conditions and all applicable laws.
We may refuse or cancel an order when we reasonably believe that an order is fraudulent, unauthorized, submitted in error, made for unlawful resale, or otherwise violates these Terms and Conditions.
3. Artwork and Product Descriptions
We make reasonable efforts to describe and display each artwork, material, size, frame, finish, and product option accurately.
Because artwork is displayed on electronic screens, colors may vary based on screen settings, lighting, browser settings, and device type. Printed colors may also vary slightly from the colors displayed online.
Product images may be presented for illustration and may not show the product at exact scale. Cropping, proportions, borders, matting, framing, and the visible placement of the artwork may vary by product size or material.
Dimensions are approximate. Minor variations in size, color, finish, texture, placement, or production are not considered defects.
Please review the selected artwork, material, size, frame, quantity, shipping address, and other order details carefully before completing your purchase.
4. Availability
Artwork and product options are subject to availability.
We reserve the right to:
Add or remove artwork from the website.
Change available sizes, materials, frames, or finishes.
Limit quantities.
Discontinue products.
Correct product information.
Refuse or cancel an order if a product is unavailable.
Adding an item to a shopping cart does not reserve that item or guarantee availability. If an ordered product becomes unavailable after payment, we will contact you and offer a replacement or store credit for your approval, or issue a refund.
5. Prices, Payment, and Taxes
All prices are stated in United States dollars.
Prices may be changed at any time without notice. Price changes do not affect an order that we have already accepted, except in cases of an obvious pricing or technical error.
Unless otherwise stated, listed product prices include standard ground shipping within the continental United States. (We cannot ship to Alaska or Hawaii) Additional charges may apply to expedited shipping, unusual destinations, replacement shipments caused by an incorrect address, or other special arrangements.
Applicable sales tax will be calculated and collected as required by law.
Payments are processed through third-party payment providers. We do not directly store complete payment-card information.
You agree to provide current, complete, and accurate billing and payment information. If your payment cannot be authorized or processed, we may decline or cancel the order.
6. Order Confirmation and Acceptance
An email acknowledging receipt of your order does not necessarily mean that we have accepted the order.
We reserve the right to review an order before acceptance. An order is considered accepted when we begin production, send confirmation that the order is in production, or ship the order.
We may contact you if we need additional information, clarification, or verification before processing an order.
7. Order Changes and Cancellations
Most products are produced specifically for each customer’s order. Requests to cancel or change an order must be submitted to orders@robertmcclintock.com within 12 hours after the order is placed. We will make reasonable efforts to accommodate a timely request, but cancellation or modification is not guaranteed. Once production has begun, the order generally cannot be canceled or changed.
Requests involving an incorrect artwork, size, material, frame, quantity, billing address, or shipping address should be submitted immediately.
If an order is canceled before production begins, the amount paid will be refunded to the original payment method.
8. Production and Shipping
All artwork is produced to order. Estimated production and shipping timeframes are estimates rather than guaranteed delivery dates unless we expressly state otherwise in writing.
Orders generally require approximately one to two weeks for production, followed by approximately two to seven business days for standard ground shipping. Production or transit may take longer during holidays, severe weather, high-volume periods, supply interruptions, or other circumstances outside our reasonable control.
If we cannot ship within the timeframe stated at the time of purchase, we will notify you and provide the option to:
Agree to the revised shipping timeframe; or
Cancel the affected unshipped portion of the order and receive a refund.
We currently ship to addresses within the United States, excluding Alaska and Hawaii. We do not guarantee delivery to post office boxes or locations that a carrier cannot safely or lawfully serve.
9. Shipping Addresses and Delivery
You are responsible for providing a complete and accurate shipping address. Please verify the recipient name, street address, apartment or suite number, city, state, and ZIP Code before placing an order.
We are not responsible for delays, failed deliveries, or additional expenses caused by:
An incorrect or incomplete address supplied by the customer.
The customer’s failure to retrieve or accept a delivery.
A carrier’s inability to access the delivery location.
A customer-requested rerouting or address change after shipment.
If an order is returned because of an incorrect address or failed delivery, the customer may be responsible for the cost of reshipping the order.
Tracking information will be provided when available. A carrier’s tracking record may be used as evidence of delivery.
Please contact us promptly if tracking shows that a package was delivered but you cannot locate it.
10. Inspection Upon Delivery
Please inspect your order promptly after delivery. Keep the artwork, packaging, shipping label, and all packing materials until you have confirmed that the order is correct and undamaged.
Claims involving shipping damage, defects, missing items, or incorrect items should be submitted within seven calendar days after delivery.
Claims should include:
The order number.
A description of the problem.
Photographs of the artwork.
Photographs of the exterior and interior packaging.
A photograph of the shipping label.
Any other information reasonably requested to evaluate the claim.
Failure to retain the packaging or provide photographs may limit our ability to obtain carrier or production reimbursement, but it does not eliminate any rights that cannot legally be waived.
11. Damaged, Defective, Missing, or Incorrect Orders
If an item arrives damaged, contains a manufacturing defect, or differs materially from the item ordered, please contact us at orders@robertmcclintock.com within seven calendar days after delivery.
After reviewing and approving the claim, we will, as appropriate and consistent with applicable law, repair or correct the affected item, replace it, or issue a partial or full refund. Store credit may be offered as an alternative remedy only with the customer’s agreement.
We may require the damaged or incorrect item to be returned. When a return is required because the item was damaged, defective, or sent incorrectly, we will provide return instructions and, where appropriate, a prepaid shipping label.
Do not discard a damaged item or its packaging unless we authorize you to do so.
12. All Sales Final; No Returns or Exchanges
Except for an order cancellation approved under Section 7, shipping-delay cancellation rights under Section 8, remedies for damaged, defective, missing, or incorrect merchandise under Sections 10 and 11, and rights required by applicable law, all artwork, prints, framed pieces, canvases, metal prints, mounted prints, gift cards, and other merchandise sold by The Robert McClintock Art Collection LLC are final sale.
We do not accept returns or exchanges and do not issue refunds or store credit for non-defective merchandise, including when:
A customer changes their mind.
A customer selects the wrong artwork, material, size, frame, finish, or quantity.
The color, scale, cropping, texture, or appearance differs from what the customer expected, provided the product is consistent with its description.
The customer no longer wants or needs the item.
The item was purchased as a gift or is a duplicate purchase.
Customers are responsible for reviewing all artwork, product options, dimensions, materials, quantities, billing information, and shipping information before completing an order.
Gift cards are nonrefundable and may not be returned, exchanged, or redeemed for cash, except where required by applicable law.
Gift-card purchases are final once the gift card has been issued or delivered. Gift cards may be used only toward eligible purchases on robertmcclintock.com and may not be resold or transferred for value through unauthorized channels.
13. Lost or Delayed Shipments
Carrier delays do not automatically mean that an order is lost. If tracking has not updated for an unusual period or the package has not arrived within a reasonable period after the estimated delivery date, contact us so that we can assist with a carrier inquiry or claim.
We may wait for the carrier’s investigation period before replacing or refunding an order reported as lost.
We are not responsible for delays caused by weather, natural disasters, labor disruptions, transportation interruptions, government actions, security restrictions, incorrect addresses, or other events outside our reasonable control. We will nevertheless comply with applicable requirements concerning shipping delays, cancellation options, and refunds.
14. Care, Installation, and Display
Artwork should be handled, installed, cleaned, and displayed carefully.
Customers are responsible for selecting appropriate installation hardware and determining whether a wall, mounting surface, hook, anchor, or other support is suitable for the artwork.
We are not responsible for damage or injury caused by improper handling, installation, hanging, cleaning, storage, exposure to moisture, direct sunlight, extreme temperatures, or other improper use.
Professional installation may be appropriate for larger or heavier pieces.
15. Copyright and Intellectual Property
All artwork images, photographs, illustrations, designs, text, logos, graphics, product presentations, website content, and other creative materials displayed on RobertMcClintock.com are protected by applicable copyright, trademark, and other intellectual-property laws.
Copyright of Robert McClintock’s artwork remains with Robert McClintock. The Robert McClintock Art Collection LLC is authorized to display, market, reproduce, and sell the artwork as part of its business operations.
Purchasing a print, canvas, metal print, mounted print, framed work, or other physical product transfers ownership of that physical copy only. It does not transfer copyright or any right to:
Reproduce the artwork.
Scan or photograph it for reproduction.
Create derivative works.
Manufacture merchandise using the image.
Publish or distribute the image.
Use the image in advertising or branding.
Sell digital copies.
License the artwork to another person.
Use the artwork commercially.
No website image or artwork may be copied, downloaded, reproduced, modified, distributed, published, displayed commercially, used to train an artificial-intelligence system, or otherwise exploited without prior written permission from the applicable copyright owner.
Limited personal sharing of a direct website link is permitted. Any other use requires prior written authorization.
16. Names, Locations, Businesses, and Third-Party Marks
Artwork may depict or reference locations, buildings, institutions, businesses, sports-related subjects, public places, vessels, animals, signs, or other recognizable subjects.
Names, logos, trademarks, and other identifying features belonging to third parties remain the property of their respective owners.
Unless expressly stated, the inclusion of a subject in an artwork does not imply sponsorship, affiliation, endorsement, partnership, or authorization by the depicted or referenced person, institution, organization, team, or business.
17. Permitted Website Use
The website is provided for personal shopping, information, and other lawful purposes.
You may not:
Copy, scrape, reproduce, republish, or commercially exploit website content.
Attempt to gain unauthorized access to the website, customer accounts, servers, or systems.
Introduce malware, viruses, harmful code, or automated attacks.
Interfere with the website’s operation or another person’s use of the website.
Use automated systems to collect images, pricing, product data, or other content without permission.
Misrepresent your identity or payment authority.
Place fraudulent orders.
Use the website in violation of any law or another party’s rights.
Circumvent security, access, purchasing, or technical restrictions.
We may restrict or terminate access when we reasonably believe a person has violated these Terms and Conditions.
18. Customer Communications
By placing an order, you agree that we may contact you about the order, payment, production, shipping, delivery, customer-service questions, or related transactional matters.
Transactional communications are separate from promotional emails.
Promotional emails will be sent according to the preferences associated with your subscription. You may unsubscribe from promotional emails by using the unsubscribe link provided in those messages.
19. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
The website and its service providers may collect information necessary to operate the website, process payments, fulfill orders, prevent fraud, communicate with customers, analyze website use, and comply with legal obligations.
Payment processing, website hosting, email delivery, analytics, order fulfillment, printing, and shipping may be performed by third-party service providers subject to their own terms and privacy practices.
20. Third-Party Services and Links
The website may use or link to third-party platforms, payment processors, social-media services, shipping carriers, printers, analytics providers, or external websites.
We do not control and are not responsible for the availability, content, security, accessibility, policies, or practices of an unrelated third-party website or service.
A link does not necessarily constitute an endorsement.
21. Website Availability and Errors
We aim to maintain accurate and reliable website operations, but we do not guarantee that the website will always be uninterrupted, secure, current, or error-free.
We may correct typographical errors, inaccurate descriptions, incorrect prices, technical problems, product-option errors, or other mistakes.
If an obvious pricing or product error affects an order, we may contact you to confirm whether you wish to proceed at the corrected price or terms. If you do not wish to proceed, or if we cannot reach you, we may cancel and refund the affected order.
22. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its digital content are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, current, or error-free.
This section applies to the website and its digital operation only. It does not disclaim or limit any express or implied warranty applicable to merchandise, any remedy for damaged, defective, missing, or incorrect merchandise, or any consumer right that cannot legally be waived.
23. Limitation of Liability
To the fullest extent permitted by law, The Robert McClintock Art Collection LLC and its members, managers, employees, contractors, licensors, service providers, and representatives will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or purchase of a product.
To the fullest extent permitted by law, our total liability arising from a product order will not exceed the amount you paid for the specific product giving rise to the claim.
These limitations do not apply where prohibited by law, including where liability cannot legally be limited or excluded.
24. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless The Robert McClintock Art Collection LLC and its members, managers, employees, representatives, contractors, licensors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:
Your unlawful or unauthorized use of the website.
Your violation of these Terms and Conditions.
Your infringement of another party’s rights.
Fraudulent or unauthorized activity associated with your account or order.
This section does not require you to indemnify us for our own unlawful conduct.
25. Governing Law and Venue
These Terms and Conditions are governed by the laws of the State of Maryland and applicable federal law, without regard to conflict-of-law principles.
Any legal action arising from these Terms and Conditions, the website, or an order shall be brought in a court of competent jurisdiction located in Maryland, unless applicable law requires otherwise.
Before filing a legal claim, the parties are encouraged to contact one another and make a good-faith effort to resolve the matter informally.
26. Entire Agreement
These Terms and Conditions, together with the Privacy Policy, product descriptions, written order confirmation, and any other policies expressly incorporated by reference, constitute the agreement between you and The Robert McClintock Art Collection LLC concerning use of the website and online purchases.
If a separately signed written agreement conflicts with these Terms and Conditions, the signed agreement will control regarding its specific subject matter.
27. Contact
Questions about these Terms and Conditions, products, returns, or orders may be directed to:
The Robert McClintock Art Collection LLC
Mailing Address: 306 W. Redwood St., Suite 201, Baltimore, Maryland 21201
Email: orders@robertmcclintock.com
Phone: 410-814-2800